Thank you for shopping with Plush Toy.
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.
Return Eligibility
Items may be returned within 30 days of delivery if:
- The item is unused and in its original condition
- The item is in its original packaging
- Proof of purchase is provided
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by customer handling
- Personalized or customized items
- Gift cards
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the item and packaging
We will review the request and provide an appropriate solution.
Return Process
To initiate a return:
- Contact our customer service team.
- Wait for return authorization instructions.
- Package the item securely.
- Ship the item to the address provided by our support team.
Returns sent without authorization may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
- Original shipping charges are generally non-refundable.
Refunds
After receiving and inspecting your return, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your financial institution.
Exchanges
We may offer exchanges for defective or damaged products when inventory is available.
Order Cancellation
Orders may be canceled before shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Us
For return requests or questions, please contact:
Email: [email protected].