Thank you for shopping with Plush Toy. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
- United States: 7–15 business days
- Canada: 8–18 business days
- Europe: 8–20 business days
- Australia & New Zealand: 8–20 business days
- Other International Destinations: 10–25 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping fees, if applicable, will be calculated and displayed during checkout before payment is completed.
We may occasionally offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow up to 72 hours for tracking information to become active.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Customers are responsible for any applicable customs charges.
Incorrect Shipping Information
Please ensure your shipping information is accurate before placing your order.
We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by customers.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our customer support team and we will assist in investigating the issue with the shipping carrier.
Contact Us
For shipping-related questions, please contact:
Email: [email protected].